Ask colleagues in the hotel industry, as hotel sales staff, how do you develop and maintain your customers, especially what are the channels for developing customers
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2 thoughts on “Ask colleagues in the hotel industry, as hotel sales staff, how do you develop and maintain your customers, especially what are the channels for developing customers”
Danny
I think you do n’t know where your customers are when you are in trouble, and customers are usually accumulated. Get customers, the first is the accumulation of their own business, and then the recruitment experience personnel brought. I give you a specific suggestion step to see how much you know. 1. Clear liquidation accounts and integrate primitive customer information. 2. Rank according to contribution and frequency. 3, determine the four types of customers of ABCD according to the ranking. 4. Establish a customer service system, establish a customer service work log, and establish the goal of awakening customers to develop customers. 5. Establish a customer information system to increase customer maintenance and development intensity. 6, monthly operation analysis, customer ratio, contribution ratio, customer relationship, customer group points, etc. into the operation system. 7, the best day summary, reported. others will have many problems when they are used. Hope to help!
I think you do n’t know where your customers are when you are in trouble, and customers are usually accumulated. Get customers, the first is the accumulation of their own business, and then the recruitment experience personnel brought.
I give you a specific suggestion step to see how much you know.
1. Clear liquidation accounts and integrate primitive customer information.
2. Rank according to contribution and frequency.
3, determine the four types of customers of ABCD according to the ranking.
4. Establish a customer service system, establish a customer service work log, and establish the goal of awakening customers to develop customers.
5. Establish a customer information system to increase customer maintenance and development intensity.
6, monthly operation analysis, customer ratio, contribution ratio, customer relationship, customer group points, etc. into the operation system.
7, the best day summary, reported.
others will have many problems when they are used. Hope to help!
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